Ty, Can you provide a summary of what you had to do, at a high level, and what are you able to do with it...and how long it took?
I am curious if you built notification mechanism too...I mean in Actions, are you able to do ITSM 7 style notifications by sending flags to filters (similar to how OOB SLA templates do), instead of directly doing a Notify action? This is really ptional, I agree, but I'm just curious. T. Dee-2 wrote: > > I got SLAs working for Tasks - thanks to everyone for their input / > help - it is much appreciated! > > If anyone wants to do this and would like help please do not hesitate > to contact me. > > Ty > > > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> Will do Rick. >> >> So there are 3 things we want to know. How to build it? How does it >> impact >> the system (this may be a relative thing)? And ultimately, does it do any >> good? >> >> First one is easy to report. Second one will take a while to know because >> SLAs need to be defined and then need to be used in production (unless >> its >> so bad the dev system can't handle it). That's a few months away. The >> last >> one will take still longer. >> >> So expect a quarterly report is what I seem to be saying. >> >> >> >> Rick Cook-3 wrote: >> > >> > Rabi, when you do report back, I would be curious about the impact on >> the >> > performance of SLM that including this additional layer might create. >> I >> > think you're right that developing the workflow isn't rocket surgery, >> but >> > we'll see how well SLM can handle having the heat turned up on it. >> > >> > Rick >> > >> > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> >> >> >> Not yet. But it will be built by Mid Jan. A colleague of mine will be >> >> working >> >> on it. If he agrees, I will post some info. >> >> >> >> I don't see it as a big deal. Laborious, may be, but nothing hard to >> >> imagine. Basically copy stuff from another form, say >> >> "CHG:InfrastructureChange". First define the datasource in SLM. Then >> work >> >> on >> >> the task form to add tab, tables, hidden fields and workflow...some >> >> filters >> >> and active links, basically copy stuff from the other form. It will >> take >> >> some time to get to stuff like using "Notification Engine" for >> >> notifications >> >> rather than doing direct notify thru SLM's actions, but again the >> >> template >> >> is already there, nothing to discover or design. >> >> >> >> About BMC not "supporting" it. I would think they would support it as >> >> much >> >> as they support any custom work and custom SLAs. They will try to help >> >> you >> >> troubleshoot or may be give you some design ideas, but they will not >> >> constantly hold your hand as you go thru the coding. That's closer to >> >> what >> >> their professionla organization does for a living. >> >> >> >> If somebody at BMC said they won't support it, it depends on how you >> >> worded >> >> it and how they worded it and who at BMC did you talk to and what they >> >> ate >> >> for breakfast that morning. I would be surprised to get an official >> "no >> >> help >> >> whatsover you are on your own" position. >> >> >> >> >> >> >> >> >> >> Rabi - i'm curious if you got this working? >> >> >> >> Thanks! >> >> >> >> >> >> >> >> >> >> On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> >> > >> >> > Funny that you guys are talking about SLAs on tasks. >> >> > We will be building just that fairly soon (in ITSM 7). >> >> > >> >> > I am not sure if it's a good idea or a workable idea. >> >> > It was not my idea. But it's going to be built. >> >> > >> >> -- >> >> View this message in context: >> >> >> http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html >> >> Sent from the ARS (Action Request System) mailing list archive at >> >> Nabble.com. >> >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > >> > >> >> -- >> View this message in context: >> http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14446360.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14670734.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
