Will do Rick. So there are 3 things we want to know. How to build it? How does it impact the system (this may be a relative thing)? And ultimately, does it do any good?
First one is easy to report. Second one will take a while to know because SLAs need to be defined and then need to be used in production (unless its so bad the dev system can't handle it). That's a few months away. The last one will take still longer. So expect a quarterly report is what I seem to be saying. Rick Cook-3 wrote: > > Rabi, when you do report back, I would be curious about the impact on the > performance of SLM that including this additional layer might create. I > think you're right that developing the workflow isn't rocket surgery, but > we'll see how well SLM can handle having the heat turned up on it. > > Rick > > On 12/20/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> >> Not yet. But it will be built by Mid Jan. A colleague of mine will be >> working >> on it. If he agrees, I will post some info. >> >> I don't see it as a big deal. Laborious, may be, but nothing hard to >> imagine. Basically copy stuff from another form, say >> "CHG:InfrastructureChange". First define the datasource in SLM. Then work >> on >> the task form to add tab, tables, hidden fields and workflow...some >> filters >> and active links, basically copy stuff from the other form. It will take >> some time to get to stuff like using "Notification Engine" for >> notifications >> rather than doing direct notify thru SLM's actions, but again the >> template >> is already there, nothing to discover or design. >> >> About BMC not "supporting" it. I would think they would support it as >> much >> as they support any custom work and custom SLAs. They will try to help >> you >> troubleshoot or may be give you some design ideas, but they will not >> constantly hold your hand as you go thru the coding. That's closer to >> what >> their professionla organization does for a living. >> >> If somebody at BMC said they won't support it, it depends on how you >> worded >> it and how they worded it and who at BMC did you talk to and what they >> ate >> for breakfast that morning. I would be surprised to get an official "no >> help >> whatsover you are on your own" position. >> >> >> >> >> Rabi - i'm curious if you got this working? >> >> Thanks! >> >> >> >> >> On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: >> > >> > Funny that you guys are talking about SLAs on tasks. >> > We will be building just that fairly soon (in ITSM 7). >> > >> > I am not sure if it's a good idea or a workable idea. >> > It was not my idea. But it's going to be built. >> > >> -- >> View this message in context: >> http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14445602.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/OT%3A-Rant---SLA---Change---Task-tp14218229p14446360.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
