You can make a fake impact field that maps its value the real one. That way it cosmetically looks like what the client wants, but all workflow stays intact. Just make sure any update done to the fake field is replicated to the real one. Still some work involved, but doable if the client really wants this.
Ben Cantatore Remedy Administrator Avon (914) 935-2946 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/25/2008 12:19 PM Please respond to [email protected] To [email protected] cc Subject Re: Impact of changing the Urgency, Impact and Priority Fields ** If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like. Rick On 1/25/08, patrick zandi <[EMAIL PROTECTED]> wrote: ** FYI, This might have a significant affect on your next upgrade! Unless you are planning on living there. -- now There might be a way, but I have not found it yet. On 1/25/08, T. Dee <[EMAIL PROTECTED]> wrote: Viswanathan - I would recommend against this. I have a client that wants the same thing, but it touches far to much workflow. The reward vs. effort in my opinion is not worth it. On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED] > wrote: > ** > > > HI ALL, > > > > In ITSM 7.0, > > > > One of the Customer Request is to change the values (Like low, medium, high, > critical to something like low, minor, major, severe) for the Impact, > Urgency and Priority fields in Incident & Problem forms. > > > > I am thinking like this will impact more workflow with in the Helpdesk form > and also modules like SLA and Reports. > > > > Does anybody experience\worked on similar customization? > > > > I like to get some information like > > > > 1) Does this change can be done with minimal impact and minimal > customization (say Less than 100 Man HRS) to the product? > > 2) A Rough idea of what are the forms, Workflow and the modules that will > get impact? > > > > As of my knowledge following functional areas will be impacted (to name > some): > > 1) Prioritization form > > 2) Incident Priority Weight Ranges > > 3) SLAs > > 4) Reports > > > > Do you think I am missing some more functionality that will get impacted? > > > > > > Thanks, > > VB > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" -- Patrick Zandi Dev Technology Group --> www.devtechnology.com Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
