If you look at the SYS:Menu Items form (for those of you with ITSM 7), you can get an idea of what a data-driven solution for those fields would be like.
Rick On 1/25/08, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** FYI, > This might have a significant affect on your next upgrade! > Unless you are planning on living there. > -- now There might be a way, but I have not found it yet. > > On 1/25/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > Viswanathan - I would recommend against this. I have a client that > > wants the same thing, but it touches far to much workflow. The reward > > vs. effort in my opinion is not worth it. > > > > > > > > On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > > > > HI ALL, > > > > > > > > > > > > In ITSM 7.0, > > > > > > > > > > > > One of the Customer Request is to change the values (Like low, medium, > > high, > > > critical to something like low, minor, major, severe) for the Impact, > > > Urgency and Priority fields in Incident & Problem forms. > > > > > > > > > > > > I am thinking like this will impact more workflow with in the Helpdesk > > form > > > and also modules like SLA and Reports. > > > > > > > > > > > > Does anybody experience\worked on similar customization? > > > > > > > > > > > > I like to get some information like > > > > > > > > > > > > 1) Does this change can be done with minimal impact and minimal > > > customization (say Less than 100 Man HRS) to the product? > > > > > > 2) A Rough idea of what are the forms, Workflow and the modules that > > will > > > get impact? > > > > > > > > > > > > As of my knowledge following functional areas will be impacted (to > > name > > > some): > > > > > > 1) Prioritization form > > > > > > 2) Incident Priority Weight Ranges > > > > > > 3) SLAs > > > > > > 4) Reports > > > > > > > > > > > > Do you think I am missing some more functionality that will get > > impacted? > > > > > > > > > > > > > > > > > > Thanks, > > > > > > VB > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > Are" > > > html___ > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > Patrick Zandi > > Dev Technology Group --> www.devtechnology.com > Exceeding your Expectations ! __Platinum Sponsor: www.rmsportal.comARSlist: > "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
