I am in the final stages of building a clean production server, and besides migrating my customizations I want to apply any known fixes / workarounds to bugs that have persisted beyond Patch 006. Has anyone built a list of these bugs and workarounds, especially those provided to you by BMC Support when they have logged a defect? The only ones I know of and have applied so far are:
Corrected Forms CTM:CFG-ApplicationPreferences * Remove missing menu INT:FNDSRM:WorkOrderRoleLabel-Q from attributes of field Work Order Role (302886800) in the Dialog Console and the Default User View or Dialog View views. I _think_ this only shows up when you open the form directly in the User Tool as an admin to change the System Default record values or browse the existing records, but it is still wrong - the referenced menu does not exist on the server. Corrected Active Links COM:Company display problem for People tab in UNT Customers company (People tab tries to display 140,000 records when the primary customer company is selected). ISS03157877 Solution from BMC Support: * Disable Active Link FND:CPY:DynamicTableSetFoundation005 o AL sets 6 search keywords for all table fields so People tab searches all records * Create * FND:CPY:DynamicTableSetFoundation005 with Run If: statement o AL sets 6 search keywords for all table fields if 'Company' != "UNT Customers" * Create +FND:CPY:DynamicTableSetFoundation005 with Run If: statement o AL sets 5 search keywords for all table fields EXCEPT PEOPLE if the 'Company' = "UNT Customers" Alternative solutions are to put a static qualification on the People table field, or change the Max Rows. It is already set for data chunking but isn't able to use it. Searching Incidents by Assigned Group differs between Selection from menu and pasting into field or advanced qualification. ISS03209657 Solution from BMC Support - defect #SW00282903.. * Disable Active Link HPD:INC:ASGGRP_010_ClearSetFlds * Create *HPD:INC:ASGGRP_010_ClearSetFlds with second Set Fields action removed. If anyone knows of any others, please send me the details of the workaround. My primary focus is Service Desk 7.0.02.006, but I also have Change Management 7.0.02.006, Service Level Management 7.1, and Remedy Knowledge Management 7.2 installed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
