I'm running 7.0.02 patch 6 and we recently had to implement the following patch:
Problem: When moving an incident to Incident Closure, the Product Categorization's Product Name field was blanked out. Fix: Modify the Active Link HPD:INC:VISAction_141_ModifyGoToClosureDlg , within the If Actions select the "Open Window" action and then in the Field Mapping window, find "Product Name" and note that it needs to be changed from "$Product Model/Version$" to "$Product Name$". From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, January 25, 2008 1:14 PM To: [email protected] Subject: Known Bugs in ITSM 7.0.02/3 Patch 006 ** I am in the final stages of building a clean production server, and besides migrating my customizations I want to apply any known fixes / workarounds to bugs that have persisted beyond Patch 006. Has anyone built a list of these bugs and workarounds, especially those provided to you by BMC Support when they have logged a defect? The only ones I know of and have applied so far are: Corrected Forms CTM:CFG-ApplicationPreferences * Remove missing menu INT:FNDSRM:WorkOrderRoleLabel-Q from attributes of field Work Order Role (302886800) in the Dialog Console and the Default User View or Dialog View views. I _think_ this only shows up when you open the form directly in the User Tool as an admin to change the System Default record values or browse the existing records, but it is still wrong - the referenced menu does not exist on the server. Corrected Active Links COM:Company display problem for People tab in UNT Customers company (People tab tries to display 140,000 records when the primary customer company is selected). ISS03157877 Solution from BMC Support: * Disable Active Link FND:CPY:DynamicTableSetFoundation005 o AL sets 6 search keywords for all table fields so People tab searches all records * Create * FND:CPY:DynamicTableSetFoundation005 with Run If: statement o AL sets 6 search keywords for all table fields if 'Company' != "UNT Customers" * Create +FND:CPY:DynamicTableSetFoundation005 with Run If: statement o AL sets 5 search keywords for all table fields EXCEPT PEOPLE if the 'Company' = "UNT Customers" Alternative solutions are to put a static qualification on the People table field, or change the Max Rows. It is already set for data chunking but isn't able to use it. Searching Incidents by Assigned Group differs between Selection from menu and pasting into field or advanced qualification. ISS03209657 Solution from BMC Support - defect #SW00282903.. * Disable Active Link HPD:INC:ASGGRP_010_ClearSetFlds * Create *HPD:INC:ASGGRP_010_ClearSetFlds with second Set Fields action removed. If anyone knows of any others, please send me the details of the workaround. My primary focus is Service Desk 7.0.02.006, but I also have Change Management 7.0.02.006, Service Level Management 7.1, and Remedy Knowledge Management 7.2 installed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Mike Pugh Software Engineer AMERICAN SYSTEMS 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" -------------------------------------------------- LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. -------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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