FYI, This might have a significant affect on your next upgrade! Unless you are planning on living there. -- now There might be a way, but I have not found it yet.
On 1/25/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Viswanathan - I would recommend against this. I have a client that > wants the same thing, but it touches far to much workflow. The reward > vs. effort in my opinion is not worth it. > > > > On 1/25/08, Viswanathan Balakumar <[EMAIL PROTECTED]> wrote: > > ** > > > > > > HI ALL, > > > > > > > > In ITSM 7.0, > > > > > > > > One of the Customer Request is to change the values (Like low, medium, > high, > > critical to something like low, minor, major, severe) for the Impact, > > Urgency and Priority fields in Incident & Problem forms. > > > > > > > > I am thinking like this will impact more workflow with in the Helpdesk > form > > and also modules like SLA and Reports. > > > > > > > > Does anybody experience\worked on similar customization? > > > > > > > > I like to get some information like > > > > > > > > 1) Does this change can be done with minimal impact and minimal > > customization (say Less than 100 Man HRS) to the product? > > > > 2) A Rough idea of what are the forms, Workflow and the modules that > will > > get impact? > > > > > > > > As of my knowledge following functional areas will be impacted (to name > > some): > > > > 1) Prioritization form > > > > 2) Incident Priority Weight Ranges > > > > 3) SLAs > > > > 4) Reports > > > > > > > > Do you think I am missing some more functionality that will get > impacted? > > > > > > > > > > > > Thanks, > > > > VB > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Patrick Zandi Dev Technology Group --> www.devtechnology.com Exceeding your Expectations ! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
