Thanks Joe.
What I meant by "outside of ARS" is that it's a link from another web application running on a different server, so the ARS link should be: 1. Accessible from any browser (and not just redirects within ARS application) 2. Support redirect to login page if not authenticated yet in this browser session, and back to the requested request. Which of the three options were you referring to as working as I expect? (1) http://<web_server>/arsys/form/... Or (2) http://<mid_tier_server>/arsys/servlet/ViewFormServlet?server=<server_name>& form=<form_name>&eid=<request_id> Or (3) http://<mid_tier_server>/arsys/shared/login.jsp?server=<server_name>&goto=<U RL> I think you were referring to (1). So do you know what (2) and (3) are good for? Thanks, Eynat From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Monday, 28 January 2008 3:13 AM To: Eynat Nir Mishor; ARS Discussion List Subject: RE: URL to a specific incident record I don't really understand what you mean by saying URL's from 'outside' of ARS.. when you are using the URL from a browser, it is from IE so not an ARS client if that's what you mean? And yes it will redirect you in that case to the login page and after logging in take you directly to that request.. Cheers Joe -----Original Message----- From: Eynat Nir Mishor [mailto:[EMAIL PROTECTED] Sent: Sunday, January 27, 2008 2:47 AM To: [email protected]; 'SUBSCRIBE arslist Melissa'; 'Joe D'Souza'; 'Roger Justice'; 'Frank Caruso' Subject: RE: URL to a specific incident record Sorry to barge in on this discussion, but I was just trying to figure out URLs last week as well. Will this " http:// <http://%3cweb_server%3e/arsys/form/> <web_server>/arsys/form/..." URL work from outside ARS? Including redirection to login page if user is not logged in? I saw that "ViewFormServlet" can be used as well: "http:// <http://%3cmid_tier_server%3e/arsys/servlet/ViewFormServlet?server=%3cserver _name%3e&form=%3cform_name%3e&eid=%3crequest_id> <mid_tier_server>/arsys/servlet/ViewFormServlet?server=<server_name>&form=<f orm_name>&eid=<request_id>" How is it different? And I also found that to redirect user to a login page and then the specified request, the URL "http:// <http://%3cmid_tier_server%3e/arsys/shared/login.jsp?server=%3cserver_name%3 e&goto=%3cURL> <mid_tier_server>/arsys/shared/login.jsp?server=<server_name>&goto=<URL>" can be used. So I'm very confused now. Has anyone tried this specific scenario (link from outside ARS, with login page redirect if not logged in) and knows for certain the URL that'll work? Thanks, Eynat From: SUBSCRIBE arslist Melissa [mailto:[EMAIL PROTECTED] Sent: Sunday, 27 January 2008 1:24 AM Subject: Re: URL to a specific incident record ** That's what I need, the incident number, not field 1. Roger Justice <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/26/2008 05:23 PM Please respond to [email protected] To [email protected] cc Subject Re: URL to a specific incident record ** Also remeber that eid is the request number field 1 and not the new Incident Number field. -----Original Message----- From: Joe D'Souza <[EMAIL PROTECTED]> To: [email protected] Sent: Sat, 26 Jan 2008 5:40 pm Subject: Re: URL to a specific incident record Frank is on the mark... ars in the URL in his case is the context path which with most installations where you take defaults, arsys is the default context path.. If you have a non default context path like Frank, then replace that with whatever you have.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [ <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Saturday, January 26, 2008 4:32 PM To: <mailto:[email protected]> [email protected] Subject: Re: URL to a specific incident record Something like this should work: <http://%3cweb_server%3e/ars/form/%3cars_app_server%3e/%3cform_name%3e?eid=% 3cticket_number> http://<web_server>/ars/form/<ars_app_server>/<form_name>?eid=<ticket_number > On Jan 26, 2008 2:29 PM, SUBSCRIBE arslist Melissa < <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]> wrote: > ** > Does anyone have the code to create a URL to a specific incident on the > HPD:Help Desk form? I need this for 7.0. > > Thanks!! > Melissa __Platinum Sponsor: <http://www.rmsportal.com/> www.rmsportal.com ARSlist: "Where the Answers > Are" html___ No virus found in this outgoing message. Checked by AVG Free Edition. 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