Melissa, if you don't want to confuse your users you can embed the request ID behind the visible link. Something like: <a href="http://arserver/forms/arserver/HPD%3aHelp+Desk/Default+User+View/?eid={F1}>View {F1000000161}</A> In this case you can pass the value from field 1 into your URL and present the value of field 1000000161 to the user. You can absolutely create a URL to take you directly to a particular incident so long as you use the request ID of that incident...what you present to the end user can be manipulated by simple HTML. Hope that helps! Eli
________________________________ From: Action Request System discussion list(ARSList) on behalf of SUBSCRIBE arslist Melissa Sent: Sun 1/27/2008 12:01 PM To: [email protected] Subject: Re: URL to a specific incident record ** So I can't create a URL to take me directly to a particular incident? The users don't see the request id. They are the ones that will be using the URL. Roger Justice <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/27/2008 01:55 PM Please respond to [email protected] To [email protected] cc Subject Re: URL to a specific incident record ** You either need to do a search or as stated previously use the request ID to populate the eid and this will work. -----Original Message----- From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 27 Jan 2008 2:47 pm Subject: Re: URL to a specific incident record ** https://<webserver>/arsys/forms/<arserver>/HPD%3AHelp+Desk/Default+User+View/?F1000000161=INC000000021671 <https://<webserver>/arsys/forms/<arserver>/HPD%3AHelp+Desk/Default+User+View/?F1000000161=INC000000021671> This URL will bring me to the Help Desk form and put the value "INC000000021671" in the field, but it doesn't bring up the rest of the incident information. I need it to actually search for that field, not just fill the value into the field. Frank Caruso <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" <[email protected] <mailto:[email protected]> > 01/26/2008 03:35 PM Please respond to [email protected] <mailto:[email protected]> To [email protected] <mailto:[email protected]> cc Subject Re: URL to a specific incident record Something like this should work: http://<web_server>/ars/form/<ars_app_server>/<form_name>?eid=<ticket_number> <http://<web_server>/ars/form/<ars_app_server>/<form_name>?eid=<ticket_number>> ; On Jan 26, 2008 2:29 PM, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: > ** > Does anyone have the code to create a URL to a specific incident on the > HPD:Help Desk form? I need this for 7.0. > > Thanks!! > Melissa __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers > Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ ________________________________ More new features than ever. Check out the new AOL Mail <http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003> ! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
