You are right. I would sugges the as part of the URL you have Incident=XXXXXXX and as shown eid at the end. You may have a few ask why they are both listed and since the numbers are generated by 2 different forms and will most likly be out of sync you will have some users ask why they are different.
-----Original Message----- From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 27 Jan 2008 3:01 pm Subject: Re: URL to a specific incident record ** So I can't create a URL to take me directly to a particular incident? ?The users don't see the request id. ?They are the ones that will be using the URL. Roger Justice <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/27/2008 01:55 PM Please respond to [email protected] To [email protected] cc Subject Re: URL to a specific incident record ** You either need to do a search or as stated previously use the request ID to populate the eid and this will work. -----Original Message----- From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> To: [email protected] Sent: Sun, 27 Jan 2008 2:47 pm Subject: Re: URL to a specific incident record ** https://<webserver>/arsys/forms/<arserver>/HPD%3AHelp+Desk/Default+User+View/?F1000000161=INC000000021671 This URL will bring me to the Help Desk form and put the value "INC000000021671" in the field, but it doesn't bring up the rest of the incident information. I need it to actually search for that field, not just fill the value into the field. Frank Caruso <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/26/2008 03:35 PM Please respond to [email protected] To [email protected] cc Subject Re: URL to a specific incident record Something like this should work: http://<web_server>/ars/form/<ars_app_server>/<form_name>?eid=<ticket_number>; On Jan 26, 2008 2:29 PM, SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]> wrote: > ** > Does anyone have the code to create a URL to a specific incident on the > HPD:Help Desk form? ?I need this for 7.0. > > Thanks!! > Melissa __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ More new features than ever. Check out the new AOL Mail! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
