We switched our Support to TuringSMI last October. I had always been a believer in using the support provided by the mother company. But I couldn't stand it any more and was granted my dream for better support by BMC. I could not be happier. It is such a pleasure to talk to knowledgeable support people that work WITH you. They want to solve the issue not just file it. The time to resolve is great because now there is actually a resolution.
I too have heard there has been a subsequent crack down on who can get VAR support. Start buying licenses and products from the VAR you're interested in to establish a pre-existing connection. Look for what is unique about the VAR and then acquire those things which come with support. Good luck ... Susan Palmer ShopperTrak On Feb 5, 2008 2:39 PM, Jay parker <[EMAIL PROTECTED]> wrote: > ** > > Yes this is what we were told, by the VAR. > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *remedy > *Sent:* Tuesday, February 05, 2008 12:23 PM > > *To:* [email protected] > *Subject:* Re: Company Dropping Remedy > > > > ** > > BMC has told the VARS that they it is not their intent to approve any > further transfers of Support to the VARS. > > > > Sounds like restraint of trade to me.... > > *LJ Longwing <[EMAIL PROTECTED]>* wrote: > > It was within the last few months/turn of the year timeframe...and as we > all > know...you can't go to VAR without permission from mother BMC...so I know > it > was authorized by them...:) > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Jay parker > Sent: Tuesday, February 05, 2008 11:18 AM > To: [email protected] > Subject: Re: Company Dropping Remedy > > How recent was your switch to GenerationE? We were looking to use a VAR > but > were told that BMC recently put major restrictions on them. These > restrictions basically eliminated the VARs form taking away existing BMC > Support customers. > > Thank you > Jay > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing > Sent: Tuesday, February 05, 2008 10:44 AM > To: [email protected] > Subject: Re: Company Dropping Remedy > > Along those same lines, my company recently switched from BMC to > GenerationE > and I have been very pleased with their front line support. Prior to this > experience I had never used a VAR and suffered through many of the same > issues I see discussed on the list. I understand that my company saved > money going with the VAR too....so if support cost and lack of support are > the two driving decisions to move off of Remedy...I would definitely > recommend trying to shop some VAR's and see what they would be able to do > for you. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle > Sent: Tuesday, February 05, 2008 9:13 AM > To: [email protected] > Subject: Re: Company Dropping Remedy > > James > > Out of professional curiosity, has your company already decided on what > their alternative product will be to Remedy? If this decision is not > completely driven by price and still open to potentially saving Remedy, > you > may wish to speak with Jorge Batista or Jay Shankar at BMC. They might be > able to assist in resolving some of the issues that brought your company's > management team to their decision. Alternatively, you might also want to > talk to some vendors who offer third-party support services for Remedy. > They might be able to offer Remedy Support at a lower cost than going > directory through BMC, but I have never used such third-party support so I > cannot say for certain. I believe companies like Column IT, Strategic > Technologies, and Xinify offer these services, but I am sure there are a > several more whom I am not familiar with. > > If this is a done deal, good luck with the job hunt then. > > (Embedded image moved to file: pic03039.gif)Countrywide > > > James Van Sickle > Remedy Developer II > IT - Enterprise Change & Config > > > > 972-696-5779 Office 1000 Coit Road > 92-540- Internal Mail Stop: PCRD-2-78 > 214-399-1254 Cell Plano, TX 75075 > > > > > > > > > > James Collins > > <[EMAIL PROTECTED] > > > IL.COM <http://il.com/>> > To > Sent by: "Action [email protected] > > Request System > cc > discussion > > list(ARSList)" > Subject > > > ORG> > > > > > > 02/05/2008 09:41 > > AM > > > > > > Please respond to > > [EMAIL PROTECTED] > > RG > > > > > > > > > > I found out last week that my company has decided to drop Remedy. > Through an analysis they found found it to expensive and the support that > they received since the BMC takeover as being not worth the costs > associated > with it. I was a bit surprised; however, they plan on developing some new > opportunities. I think Remedy has about one year with the company and that > will be the last curtain after 10 years. I will still be around for a > year, > but wanted to share that with the list. > > James > > ________________________________________________________________________ > ____ > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > > ====================================================================== > > Confidentiality Notice: The information contained in and transmitted with > this communication is strictly confidential, is intended only for the use > of > the intended recipient, and is the property of Countrywide Financial > Corporation or its affiliates and subsidiaries. If you are not the > intended > recipient, you are hereby notified that any use of the information > contained > in or transmitted with the communication or dissemination, distribution, > or > copying of this communication is strictly prohibited by law. If you have > received this communication in error, please immediately return this > communication to the sender and delete the original message and any copy > of > it in your possession. > > ====================================================================== > > > ________________________________________________________________________ > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
