> BMC, are you out there? Do you care? FYI, there are several folks within BMC that watch ARSList and do note these conversations. I can't directly speak for the Support department since I'm in R&D, but I do know that there was a strong representation of Support at UserWorld and, from what I heard, the actions being either taken or considered by Support to deal with customers satisfaction were positively received.
Many times, it is inappropriate to answer these kind of threads on a public forum, which is why it may seem that many times there is just silence. If you have direct concerns, your best course of action is to contact BMC directly so that they can respond in a more formal manner. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray Palla Sent: Tuesday, February 05, 2008 2:06 PM To: [email protected] Subject: Re: Company Dropping Remedy How many of these will it take for BMC to put an ear to the ground for QA and support? I am aware of a French global organization that too is preparing to discontinue future use of Remedy... A multi-million dollar contract. After more than 10 years of rapid development, Remedy is no longer what it was originally designed to be. BMC, are you out there? Do you care? Best of Luck, everyone. R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Burke Sent: Tuesday, February 05, 2008 3:54 PM To: [email protected] Subject: Re: Company Dropping Remedy The company I work for is the same. Since we have upgrade to version 7.0 the partner we have support with has been less then co-operative and every bug logged to BMC has been either ignored or we have been told that it works as designed...even if it doesnt work. We cannot even install patches to fix bugs as they corupt the system even further We have millions invested and will be walking away for a local product and after 12 years as one of the largest Remedy clients In Australia. I dont see much future for Remedy with the current level of support On 2/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** > We switched our Support to TuringSMI last October. I had always been > a believer in using the support provided by the mother company. But I > couldn't stand it any more and was granted my dream for better support > by BMC. I could not be happier. It is such a pleasure to talk to > knowledgeable support people that work WITH you. They want to solve > the issue not just file it. The time to resolve is great because now > there is actually a resolution. > > I too have heard there has been a subsequent crack down on who can get > VAR support. Start buying licenses and products from the VAR you're > interested in to establish a pre-existing connection. Look for what > is unique about the VAR and then acquire those things which come with support. > > Good luck ... > > Susan Palmer > ShopperTrak > > > > > On Feb 5, 2008 2:39 PM, Jay parker <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > Yes this is what we were told, by the VAR. > > > > ________________________________ > > > > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of remedy > > Sent: Tuesday, February 05, 2008 12:23 PM > > > > > > > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > > > > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > > > > > > > > > > > > > > > > > > > ** > > > > > > BMC has told the VARS that they it is not their intent to approve > > any > further transfers of Support to the VARS. > > > > > > > > > > > > Sounds like restraint of trade to me.... > > > > LJ Longwing <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > It was within the last few months/turn of the year timeframe...and > > as we > all > > know...you can't go to VAR without permission from mother BMC...so I > > know > it > > was authorized by them...:) > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Jay parker > > Sent: Tuesday, February 05, 2008 11:18 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > How recent was your switch to GenerationE? We were looking to use a > > VAR > but > > were told that BMC recently put major restrictions on them. These > > restrictions basically eliminated the VARs form taking away existing > > BMC Support customers. > > > > Thank you > > Jay > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing > > Sent: Tuesday, February 05, 2008 10:44 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > Along those same lines, my company recently switched from BMC to > GenerationE > > and I have been very pleased with their front line support. Prior to > > this experience I had never used a VAR and suffered through many of > > the same issues I see discussed on the list. I understand that my > > company saved money going with the VAR too....so if support cost and > > lack of support are the two driving decisions to move off of > > Remedy...I would definitely recommend trying to shop some VAR's and > > see what they would be able to do for you. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle > > Sent: Tuesday, February 05, 2008 9:13 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > James > > > > Out of professional curiosity, has your company already decided on > > what their alternative product will be to Remedy? If this decision > > is not completely driven by price and still open to potentially > > saving Remedy, > you > > may wish to speak with Jorge Batista or Jay Shankar at BMC. They > > might be able to assist in resolving some of the issues that brought > > your company's management team to their decision. Alternatively, you > > might also want to talk to some vendors who offer third-party > > support services for Remedy. > > They might be able to offer Remedy Support at a lower cost than > > going directory through BMC, but I have never used such third-party > > support so I cannot say for certain. I believe companies like Column > > IT, Strategic Technologies, and Xinify offer these services, but I > > am sure there are a several more whom I am not familiar with. > > > > If this is a done deal, good luck with the job hunt then. > > > > (Embedded image moved to file: pic03039.gif)Countrywide > > > > > > James Van Sickle > > Remedy Developer II > > IT - Enterprise Change & Config > > > > > > > > 972-696-5779 Office 1000 Coit Road > > 92-540- Internal Mail Stop: PCRD-2-78 > > 214-399-1254 Cell Plano, TX 75075 > > > > > > > > > > > > > > > > > > > > James Collins > > > > <[EMAIL PROTECTED] > > > > > > > > > > IL.COM> > > To > > Sent by: "Action [email protected] > > > > Request System > > cc > > discussion > > > > list(ARSList)" > > Subject > > > > > > ORG> > > > > > > > > > > > > 02/05/2008 09:41 > > > > AM > > > > > > > > > > > > Please respond to > > > > [EMAIL PROTECTED] > > > > RG > > > > > > > > > > > > > > > > > > > > I found out last week that my company has decided to drop Remedy. > > Through an analysis they found found it to expensive and the support > > that they received since the BMC takeover as being not worth the > > costs > associated > > with it. I was a bit surprised; however, they plan on developing > > some new opportunities. I think Remedy has about one year with the > > company and that will be the last curtain after 10 years. I will > > still be around for a > year, > > but wanted to share that with the list. > > > > James > > > > > ______________________________________________________________________ > __ > > ____ > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > ====================================================================== > > > > Confidentiality Notice: The information contained in and transmitted > > with this communication is strictly confidential, is intended only > > for the use > of > > the intended recipient, and is the property of Countrywide Financial > > Corporation or its affiliates and subsidiaries. If you are not the > intended > > recipient, you are hereby notified that any use of the information > contained > > in or transmitted with the communication or dissemination, > > distribution, > or > > copying of this communication is strictly prohibited by law. If you > > have received this communication in error, please immediately return > > this communication to the sender and delete the original message and > > any copy > of > > it in your possession. > > > > > ====================================================================== > > > > > > > ______________________________________________________________________ > __ > > ____ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > ______ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > _________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > It was within the last few months/turn of the year timeframe...and > > as we > all > > know...you can't go to VAR without permission from mother BMC...so I > > know > it > > was authorized by them...:) > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of Jay parker > > Sent: Tuesday, February 05, 2008 11:18 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > How recent was your switch to GenerationE? We were looking to use a > > VAR > but > > were told that BMC recently put major restrictions on them. These > > restrictions basically eliminated the VARs form taking away existing > > BMC Support customers. > > > > Thank you > > Jay > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing > > Sent: Tuesday, February 05, 2008 10:44 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > Along those same lines, my company recently switched from BMC to > GenerationE > > and I have been very pleased with their front line support. Prior to > > this experience I had never used a VAR and suffered through many of > > the same issues I see discussed on the list. I understand that my > > company saved money going with the VAR too....so if support cost and > > lack of support are the two driving decisions to move off of > > Remedy...I would definitely recommend trying to shop some VAR's and > > see what they would be able to do for you. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle > > Sent: Tuesday, February 05, 2008 9:13 AM > > To: [email protected] > > Subject: Re: Company Dropping Remedy > > > > James > > > > Out of professional curiosity, has your company already decided on > > what their alternative product will be to Remedy? If this decision > > is not completely driven by price and still open to potentially > > saving Remedy, > you > > may wish to speak with Jorge Batista or Jay Shankar at BMC. They > > might be able to assist in resolving some of the issues that brought > > your company's management team to their decision. Alternatively, you > > might also want to talk to some vendors who offer third-party > > support services for Remedy. > > They might be able to offer Remedy Support at a lower cost than > > going directory through BMC, but I have never used such third-party > > support so I cannot say for certain. I believe companies like Column > > IT, Strategic Technologies, and Xinify offer these services, but I > > am sure there are a several more whom I am not familiar with. > > > > If this is a done deal, good luck with the job hunt then. > > > > (Embedded image moved to file: pic03039.gif)Countrywide > > > > > > James Van Sickle > > Remedy Developer II > > IT - Enterprise Change & Config > > > > > > > > 972-696-5779 Office 1000 Coit Road > > 92-540- Internal Mail Stop: PCRD-2-78 > > 214-399-1254 Cell Plano, TX 75075 > > > > > > > > > > > > > > > > > > > > James Collins > > > > <[EMAIL PROTECTED] > > > > > > > > > > IL.COM> > > To > > Sent by: "Action [email protected] > > > > Request System > > cc > > discussion > > > > list(ARSList)" > > Subject > > > > > > ORG> > > > > > > > > > > > > 02/05/2008 09:41 > > > > AM > > > > > > > > > > > > Please respond to > > > > [EMAIL PROTECTED] > > > > RG > > > > > > > > > > > > > > > > > > > > I found out last week that my company has decided to drop Remedy. > > Through an analysis they found found it to expensive and the support > > that they received since the BMC takeover as being not worth the > > costs > associated > > with it. I was a bit surprised; however, they plan on developing > > some new opportunities. I think Remedy has about one year with the > > company and that will be the last curtain after 10 years. I will > > still be around for a > year, > > but wanted to share that with the list. > > > > James > > > > > ______________________________________________________________________ > __ > > ____ > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > ====================================================================== > > > > Confidentiality Notice: The information contained in and transmitted > > with this communication is strictly confidential, is intended only > > for the use > of > > the intended recipient, and is the property of Countrywide Financial > > Corporation or its affiliates and subsidiaries. If you are not the > intended > > recipient, you are hereby notified that any use of the information > contained > > in or transmitted with the communication or dissemination, > > distribution, > or > > copying of this communication is strictly prohibited by law. If you > > have received this communication in error, please immediately return > > this communication to the sender and delete the original message and > > any copy > of > > it in your possession. > > > > > ====================================================================== > > > > > > > ______________________________________________________________________ > __ > > ____ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > __ > > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > ______ > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > > www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ______________________________________________________________________ > _________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
