David, ersion are you on? 2.1 I would assume as 2.2 has hardly been released a couple of weeks or so ago?? Are there any words of wisdom that you might be able to throw at us? I have heard about it being 'quite a beast'.. Joe ----- Original Message ---- From: David Charters <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, July 2, 2008 4:36:36 PM Subject: Re: BMC Service Request Management
I have it on my Dev and Test server headed for Production any day now. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Tuesday, July 01, 2008 10:58 PM To: [email protected] Subject: Re: BMC Service Request Management I think "hairy" is a bit of an understatement. I don't consider myself an expert in the matter, but from what I've seen, Kinetic Request is a whole lot easier to implement and manage. Once again, your mileage may vary, I am not a lawyer, and I'm not the regular crew chief; however, in every case where I've seen SRM go head to head with Kinetic Request, it's the Kinetic product that customers choose. Of course, one reason is that it works with *any* Remedy application, even a home-grown app. But I think a lot has to do with its design. It's simple enough that you don't have to be a technical wizard to create catalogs and manage requests. I'm still curious about Scott's original question. Is anyone actually using SRM in production right now? --Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
