My apologies - this was an entirely different message that I was responding to. Please disregard - thanks.
-----Original Message----- From: Lisa Westerfield Sent: Wednesday, July 02, 2008 3:48 PM To: [email protected] Subject: RE: BMC Service Request Management It's a little confusing because it's a difference between an "invalid" menu option vs what you an I would consider an "invalid" combination. The database will not allow us to insert an invalid menu option so it will be null. Much like the invalid ars severity field values we discussed. The assignment rules will not match on "unconfigured combinations of values" in the categorization menus which is different than an invalid menu option. Does that help to clarify? -----Original Message----- From: David Charters <[EMAIL PROTECTED]> Sent: Wednesday, July 02, 2008 3:37 PM To: [email protected] <[email protected]> Subject: Re: BMC Service Request Management I have it on my Dev and Test server headed for Production any day now. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Tuesday, July 01, 2008 10:58 PM To: [email protected] Subject: Re: BMC Service Request Management I think "hairy" is a bit of an understatement. I don't consider myself an expert in the matter, but from what I've seen, Kinetic Request is a whole lot easier to implement and manage. Once again, your mileage may vary, I am not a lawyer, and I'm not the regular crew chief; however, in every case where I've seen SRM go head to head with Kinetic Request, it's the Kinetic product that customers choose. Of course, one reason is that it works with *any* Remedy application, even a home-grown app. But I think a lot has to do with its design. It's simple enough that you don't have to be a technical wizard to create catalogs and manage requests. I'm still curious about Scott's original question. Is anyone actually using SRM in production right now? --Tim ----- Original Message ---- > From: Drew Shuller <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tuesday, July 1, 2008 12:28:18 PM > Subject: Re: [ARSLIST] BMC Service Request Management > > Donald, thanks for the info. I do have a specific question. Is there an > easy answer for how to create a task template? I haven't found that in > the documentation yet. The sample data Task Templates look pretty > hairy. > > Drew > > > On Tue, 1 Jul 2008, Savant, [EMAIL PROTECTED] wrote: > > > We've had SRM 2.1 p001 fully configured in dev and test for months now, we are > scheduled to move to prod in September after final UAT and training. Suffice it > say, SRM requires a fair amount of configuration, too much to cover in an ARList > response. Let me know if you have any specific questions. In general, my > suggestions would be to take the training if you can, read the manuals > thoroughly, and keep it as simple as possible. We do plan to move to 2.2 before > rollout because according to support, it resolves more than 200 bugs. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > > Sent: Tuesday, July 01, 2008 7:03 AM > > To: [email protected] > > Subject: Re: BMC Service Request Management > > > > We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues > > other than the ususal ITSM headaches, so that went pretty well. You get > > some sample SRM's that should work but they rely on > > Foundation configurations that don't exist. > > > > So I'm in the middle of it...if anyone has good info on how to configure > > SRM, please speak up. Any help would be greatly appreciated! > > > > Drew > > Tulsa, OK > > > > On Mon, 30 Jun 2008, > > Joe DeSouza wrote: > > > >> This information may be useful for me too.. We might end up using SRM 2.2 > (the new release) with all the language options installed.. > >> Joe > >> > >> > >> > >> ----- Original Message ---- > >> From: "[EMAIL PROTECTED]" > >> To: [email protected] > >> Sent: Monday, December 3, 2007 5:27:34 PM > >> Subject: BMC Service Request Management > >> > >> Is there any one out there who has implemented BMC Service Request Management > and is actually using the tool in a production environment? Looking for any > installation, user and troubleshooting issues you may have encountered. > >> > >> Scott Parrish > >> IT Prophets, LLC > >> (770) 653-5203 > >> > >> > >> > >> > ________________________________________________________________________ ____ ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > > > > > ________________________________________________________________________ ____ ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ________________________________________________________________________ ____ ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ ____ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
