Donald, thanks for the info. I do have a specific question. Is there an
easy answer for how to create a task template? I haven't found that in
the documentation yet. The sample data Task Templates look pretty
hairy.
Drew
On Tue, 1 Jul 2008, Savant, [EMAIL PROTECTED] wrote:
We've had SRM 2.1 p001 fully configured in dev and test for months now, we are
scheduled to move to prod in September after final UAT and training. Suffice
it say, SRM requires a fair amount of configuration, too much to cover in an
ARList response. Let me know if you have any specific questions. In general,
my suggestions would be to take the training if you can, read the manuals
thoroughly, and keep it as simple as possible. We do plan to move to 2.2
before rollout because according to support, it resolves more than 200 bugs.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Drew Shuller
Sent: Tuesday, July 01, 2008 7:03 AM
To: [email protected]
Subject: Re: BMC Service Request Management
We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues
other than the ususal ITSM headaches, so that went pretty well. You get
some sample SRM's that should work but they rely on
Foundation configurations that don't exist.
So I'm in the middle of it...if anyone has good info on how to configure
SRM, please speak up. Any help would be greatly appreciated!
Drew
Tulsa, OK
On Mon, 30 Jun 2008,
Joe DeSouza wrote:
This information may be useful for me too.. We might end up using SRM 2.2 (the
new release) with all the language options installed..
Joe
----- Original Message ----
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, December 3, 2007 5:27:34 PM
Subject: BMC Service Request Management
Is there any one out there who has implemented BMC Service Request Management
and is actually using the tool in a production environment? Looking for any
installation, user and troubleshooting issues you may have encountered.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
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