We've had SRM 2.1 p001 fully configured in dev and test for months now, we are scheduled to move to prod in September after final UAT and training. Suffice it say, SRM requires a fair amount of configuration, too much to cover in an ARList response. Let me know if you have any specific questions. In general, my suggestions would be to take the training if you can, read the manuals thoroughly, and keep it as simple as possible. We do plan to move to 2.2 before rollout because according to support, it resolves more than 200 bugs.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Tuesday, July 01, 2008 7:03 AM To: [email protected] Subject: Re: BMC Service Request Management We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues other than the ususal ITSM headaches, so that went pretty well. You get some sample SRM's that should work but they rely on Foundation configurations that don't exist. So I'm in the middle of it...if anyone has good info on how to configure SRM, please speak up. Any help would be greatly appreciated! Drew Tulsa, OK On Mon, 30 Jun 2008, Joe DeSouza wrote: > This information may be useful for me too.. We might end up using SRM 2.2 > (the new release) with all the language options installed.. > Joe > > > > ----- Original Message ---- > From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> > To: [email protected] > Sent: Monday, December 3, 2007 5:27:34 PM > Subject: BMC Service Request Management > > Is there any one out there who has implemented BMC Service Request Management > and is actually using the tool in a production environment? Looking for any > installation, user and troubleshooting issues you may have encountered. > > Scott Parrish > IT Prophets, LLC > (770) 653-5203 > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
