I have it on my Dev and Test server headed for Production any day now. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Tuesday, July 01, 2008 10:58 PM To: [email protected] Subject: Re: BMC Service Request Management
I think "hairy" is a bit of an understatement. I don't consider myself an expert in the matter, but from what I've seen, Kinetic Request is a whole lot easier to implement and manage. Once again, your mileage may vary, I am not a lawyer, and I'm not the regular crew chief; however, in every case where I've seen SRM go head to head with Kinetic Request, it's the Kinetic product that customers choose. Of course, one reason is that it works with *any* Remedy application, even a home-grown app. But I think a lot has to do with its design. It's simple enough that you don't have to be a technical wizard to create catalogs and manage requests. I'm still curious about Scott's original question. Is anyone actually using SRM in production right now? --Tim ----- Original Message ---- > From: Drew Shuller <[EMAIL PROTECTED]> > To: [email protected] > Sent: Tuesday, July 1, 2008 12:28:18 PM > Subject: Re: [ARSLIST] BMC Service Request Management > > Donald, thanks for the info. I do have a specific question. Is there an > easy answer for how to create a task template? I haven't found that in > the documentation yet. The sample data Task Templates look pretty > hairy. > > Drew > > > On Tue, 1 Jul 2008, Savant, [EMAIL PROTECTED] wrote: > > > We've had SRM 2.1 p001 fully configured in dev and test for months now, we are > scheduled to move to prod in September after final UAT and training. Suffice it > say, SRM requires a fair amount of configuration, too much to cover in an ARList > response. Let me know if you have any specific questions. In general, my > suggestions would be to take the training if you can, read the manuals > thoroughly, and keep it as simple as possible. We do plan to move to 2.2 before > rollout because according to support, it resolves more than 200 bugs. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller > > Sent: Tuesday, July 01, 2008 7:03 AM > > To: [email protected] > > Subject: Re: BMC Service Request Management > > > > We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues > > other than the ususal ITSM headaches, so that went pretty well. You get > > some sample SRM's that should work but they rely on > > Foundation configurations that don't exist. > > > > So I'm in the middle of it...if anyone has good info on how to configure > > SRM, please speak up. Any help would be greatly appreciated! > > > > Drew > > Tulsa, OK > > > > On Mon, 30 Jun 2008, > > Joe DeSouza wrote: > > > >> This information may be useful for me too.. We might end up using SRM 2.2 > (the new release) with all the language options installed.. > >> Joe > >> > >> > >> > >> ----- Original Message ---- > >> From: "[EMAIL PROTECTED]" > >> To: [email protected] > >> Sent: Monday, December 3, 2007 5:27:34 PM > >> Subject: BMC Service Request Management > >> > >> Is there any one out there who has implemented BMC Service Request Management > and is actually using the tool in a production environment? Looking for any > installation, user and troubleshooting issues you may have encountered. > >> > >> Scott Parrish > >> IT Prophets, LLC > >> (770) 653-5203 > >> > >> > >> > >> > ____________________________________________________________________________ ___ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > > > > > ____________________________________________________________________________ ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > ____________________________________________________________________________ ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
