Thanks Leonard - sounds like a great workaround, but alot of work just to notify 6 groups.
You would think that Remedy would have their notification engine be able to handle this. On Wed, Jul 23, 2008 at 4:00 PM, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > ** > > The concept of your multiple filter workaround is most likely what you will > need to do to accomplish this. However, that sounds pretty "Static" and if > those groups ever need to change, that would translate into a workflow > modification as opposed to a data configuration change. > > > > We had a similar requirement for Change Management (CM) Application, in that > whenever a change request moved to a status of "Scheduled", we needed to > send a notification to all HelpDesk groups (as defined on the Support Group > form). In our case, this was about 4 groups. > > > > To accomplish this, we ended up: > > 1. Placing a table field (hidden) on the CM form which listed all support > Groups defined as "Help Desk". > > 2. Created a Filter to set the "z1D Notification Message Tag" on the CM > form to the value for the custom notification message, then call a Filter > Guide. > > 3. Created a Filter Guide that loops though this table records to get the > support group id for each one and sets the 'z1D NT Support Group ID'. > > > > If all this is done between execution order 947 -948, the OOTB Notification > workflow should pickup from there. It's a lot of work, but if you want to > accomplish this using NTE, I think you will need to build something like > this. > > > > HTH > > > > Leonard > > > > > > > > > > I tried a computed group - didn't like that. > > > > I have created a filter for each group and that seems to work - but > > that is alot of unnecessary work to notify each group. > > > > Any others ideas / suggestions? > > > > Thanks! > > > > > > On 7/23/08, T. Dee <[EMAIL PROTECTED]> wrote: > >> Tried it, but when I went to save the ticket I got a SQL error - does > >> not like commas, semi-colons or returns. > >> > >> > >> > >> On 7/23/08, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > >> > Have you tried returns? > >> > > >> > -----Original Message----- > >> > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Wednesday, July 23, 2008 11:20 AM > To: [email protected] > Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
