We use it for logging people into and out of locations and we also use
it for inventory purposes. 

 

Our guys submit requests for parts, requests to return parts and
discrepancy reports for failed parts. 

 

Andy L. Mayfield 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald
Sent: Tuesday, November 18, 2008 5:55 PM
To: [email protected]
Subject: Re: ARS for non Trouble Ticketing applications

 

** 

I wrote an application(with help from the perl  API) that was used to
track calls to our licensees 4 times per month. the calls were a secret
shopper kind of thing.  On the first of the month an escalation fired
that preloaded the survey form with over 12k blank survey forms.  the
callers pressed a "Next Call" button and the next randomzed survey was
displayed.

 

That was a fun one.

 

The one that tracked manual credit card autorizations real-time to
predict third-party prosessor communication problems was fun too.  

 



 

On Fri, Nov 14, 2008 at 9:21 AM, sam appecherla
<[EMAIL PROTECTED]> wrote:

** Hi List, 

 

Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

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