There have been a lot of interesting responses, but there have been a few areas that haven't been covered here that I've either built myself or with a team so I'll list them below.
A data-driven ARS-based survey application to tie in with a trouble ticket system, but was created generically enough to tie in with anything. It rivaled BMC's ITSM survey application, and was completely ARS-based unlike many others out there. Basically, I had a view form with a list of questions show up on a table field, and an attribute on each question that caused different types of fields to become visible for each question, so for example if the survey was set up with a scale of 1 - 10 type of question, a radio button with that scale would show up, or if it was a text question, I'd give a textbox. It was pretty cool, at least I thought so. Another was a telecom provisioning system. Eventually, I was able to work with some other teams to get this really cool, so that the POS (Point Of Sale) system would create the record in Remedy, then Remedy (via a custom DLL I wrote in VB6) could interface with applications to request phone service from the major telecoms. So for example, if the POS system passed an invalid address to me in Remedy, Remedy would use some calls to the DLL via Active Links using OLE to pull back potential address suggestions from the postal database, and prompt the technician responsible for this to select a correct address or completely reject the service request. I also built a sort of dispatching applications to send trucks out to people's houses to work on their lines, and integrated it with mapquest so I could provide a view field on the form that automatically pulled in the fields for the customer's address and then displayed a map based on that information. Later, we purchased an application to display maps and generate routes based on the list of customers assigned to a specific representative (we had a list of zip codes that a technician serviced in a table to automatically assign them work), and I had Remedy pass the addresses to that other application, which then generated a route automatically. Just to get practice, I've built a family-tree type of application that I haven't finished, but was mostly working. It was sort of cumbersome due to the limitations of ARS, so I never finished it. Also for practice I've built simple translator applications that make usage of web services. I hope these are some good examples. I could go into more detail on some of them, but a few of these were quite a while ago. Mostly, I've built applications that cover what ITSM does, primarily trouble ticketing, some change management, and some CMDB-type functions. Still, you can do pretty much anything that requires a front end and a database. You're not going to be writing the next great game for the Xbox360, but you can either create or integrate with most business applications. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sam appecherla Sent: Friday, November 14, 2008 10:22 AM To: [email protected] Subject: ARS for non Trouble Ticketing applications ** Hi List, Just curious to know.. Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, what else can we do with this workflow engine for? Does anyone have a custom built product/application built on ARS apart from Trouble Ticketing kinds that you would like to share? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
