We wrote a Manufacturing Data Management System (MDMS) for high-end
device manufacturing.
During the manufacturing assembly process subsystems are added to the
major system and qa/tests are done. We record serial number/lot number
and test attributes for every subsystem in the major system. (approx
20 subsystems in the major) -- some subsystems have subsystems within
them.
The end result is a set of attributes that define the specs and
tolerances and quality attributes of all the subsystems and how they
are related to the whole system.
It enables the field support organizations to go to customer sites and
know "everything" about the system before they get on site. Allowing
them to increase the likelihood of a first time repair -- and to also
better manage preventative maintenance.
FYI -- this is one of 5 systems we designed and built on Remedy for
support of equipment sold.
MDMS - Manufacturing Data Management System
CMS - Contract Management System
ESS - Equipment Support System
DRS - Depot Repair System
Disconnected Client - Wireless/disconnected ticket updating system
Integrates with inventory, shipping, billing, etc....
I think the system is used in 28 areas in 8 or more countries.
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]
On Nov 14, 2008, at 10:21 AM, sam appecherla wrote:
** Hi List,
Just curious to know..
Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds,
what else can we do with this workflow engine for? Does anyone have a
custom built product/application built on ARS apart from Trouble
Ticketing kinds that you would like to share?
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
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