*   If you have multiple instances, make sure the one configured in
     the Data Exchange is running
   * Check the eiemain.dbg file in the <install
     folder>\<servername>-0\services\debug folder for any errors
   * Double check the username and password in the config. if the AIE
     can't log into ARS it will cause that error



Victor Olufowobi wrote:
**

Hello Listers,

Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source:

"Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281)"

The AIE service is definetely running and connection to the SQL Server source verified

Any suggestion to the causes of the problem?

Remedy system:

AR System 7.5.01 on W2k3 Enterprise

MS SQL Server 2005

Tomcat

Victor


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