Thank you all so far
The only error/warning messages I could collect from the log files
are:
from Inst_001_aiemain.dbg
- [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize
InitMBUtil() for Unicode Instance: REMEDY7
from Inst_001_aieEventListener.dbg
- [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry --
Form[EIE:BackUpLoadFlag]
Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup
port rc = 2
Victor
On Tue 16/06/09 09:42 , Peter Romain
[email protected] sent:
The AIE logs should show whether the instances are logging into
Remedy
correctly.
For example, if AIE was installed using the Demo user and this user
was
subsequently locked down (eg new password) then the AIE instances
would
not be able to log in.
There is a utility in the AIE install area to change the AIE user in
the
AIE config file. This ensures that the password is encrypted in the
config
file.
Cheers
Peter
> Is REMEDY7 the actual name of your host?
>
> If you check your open connections to your SQL server from its
Management
> Console, do you see the AIE service connecting to it? If not do
you have a
> max number of open connections defined on your SQL server that may
be
> preventing AIE from connecting?
>
> Joe
>
>
>
>
> ________________________________
> From: Victor Olufowobi
> To: [email protected] [2]
> Sent: Monday, June 15, 2009 3:12:14 PM
> Subject: AIE Problem
>
> ** Hello Listers,
> Here is the error message received while trying to verify Data
Exchange
> for CI migration from an SQL Server source:
> "Set fields active link running a process failed: Host Name
REMEDY7. Can
> not connect to AIE Service. Please check if the instance is
running.
> (ARERR 9281)"
> The AIE service is definetely running and connection to the SQL
Server
> source verified
> Any suggestion to the causes of the problem?
> Remedy system:
> AR System 7.5.01 on W2k3 Enterprise
> MS SQL Server 2005
> Tomcat
> Victor
>
>
>
>
>
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