Ok that is the same form effectively. Can you confirm the instance name matches with the service name in windows services?
Can you try restarting the AIE instance and see whether the port in the line you mentioned below changes? You might find a simple re-install of AIE might resolve this quicker. Matt > > Thanks Matt. > > This is a new installation, not an upgrade nor was it migrated from > another instance. > I do not have EIE:BackUpLoadFlag form just AIE:BackUpLoadFlag form > with one entry: > > AIE Version : 7.5.00 Patch 001 200903052000 > Engine Load : Yes > Host : 192.168.80.131 > Instance Name : BMC AIE [ REMEDY7(0) ] - 001 > Instance Running : > Internal Instance Name : ARS_REMEDY7(0)_EIE_192.168.80.131_Inst_001 > Port : 3021 > Status : New > Unicode : No > Victor > On Wed 17/06/09 16:23 , Matt Worsdell [email protected] sent: > Do you have any entries in the EIE:BackUpLoadFlag form? > Has this server been migrated from another server instance? > Matt > > > > Thank you all so far > > > > The only error/warning messages I could collect from the log files > > are: > > > > from Inst_001_aiemain.dbg > > - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize > > InitMBUtil() for Unicode Instance: REMEDY7 > > > > from Inst_001_aieEventListener.dbg > > - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- > > Form[EIE:BackUpLoadFlag] > > Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup > > port rc = 2 > > Victor > > On Tue 16/06/09 09:42 , Peter Romain > > [email protected] [1] sent: > > The AIE logs should show whether the instances are logging into > > Remedy > > correctly. > > For example, if AIE was installed using the Demo user and this > user > > was > > subsequently locked down (eg new password) then the AIE instances > > would > > not be able to log in. > > There is a utility in the AIE install area to change the AIE user > in > > the > > AIE config file. This ensures that the password is encrypted in > the > > config > > file. > > Cheers > > Peter > > > Is REMEDY7 the actual name of your host? > > > > > > If you check your open connections to your SQL server from its > > Management > > > Console, do you see the AIE service connecting to it? If not do > > you have a > > > max number of open connections defined on your SQL server that > may > > be > > > preventing AIE from connecting? > > > > > > Joe > > > > > > > > > > > > > > > ________________________________ > > > From: Victor Olufowobi > > > To: [email protected] [2] [2] > > > Sent: Monday, June 15, 2009 3:12:14 PM > > > Subject: AIE Problem > > > > > > ** Hello Listers, > > > Here is the error message received while trying to verify Data > > Exchange > > > for CI migration from an SQL Server source: > > > "Set fields active link running a process failed: Host Name > > REMEDY7. Can > > > not connect to AIE Service. Please check if the instance is > > running. > > > (ARERR 9281)" > > > The AIE service is definetely running and connection to the SQL > > Server > > > source verified > > > Any suggestion to the causes of the problem? > > > Remedy system: > > > AR System 7.5.01 on W2k3 Enterprise > > > MS SQL Server 2005 > > > Tomcat > > > Victor > > > > > > > > > > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] > [3] > > > Platinum Sponsor:[email protected] [4] [4] ARSlist: > "Where the > > Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] [5] > > Platinum Sponsor:[email protected] [6] [6] ARSlist: "Where > the > > Answers Are" > > > > > > Links: > > ------ > > [1] [email protected] [7] > > [2] [email protected] [8] > > [3] > > > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [9] > > [4] [email protected] [10] > > [5] http://www.arslist.org [11] > > [6] [email protected] [12] > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [13] > > Platinum Sponsor:[email protected] [14] ARSlist: "Where the > Answers Are" > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [15] > Platinum Sponsor:[email protected] [16] ARSlist: "Where the > Answers Are" > > > Links: > ------ > [1] mailto:[email protected] > [2] mailto:[email protected] > [3] > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [4] mailto:[email protected] > [5] > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [6] mailto:[email protected] > [7] mailto:[email protected] > [8] mailto:[email protected] > [9] > http://klub.burdamedia.pl/parse.php?redirect=http://klub.burdamedia.pl/parse.php%3Fredirect%3Dhttp://www.arslist.org > [10] mailto:[email protected] > [11] > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [12] mailto:[email protected] > [13] > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [14] mailto:[email protected] > [15] http://www.arslist.org > [16] mailto:[email protected] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
