Do you have any entries in the EIE:BackUpLoadFlag form? Has this server been migrated from another server instance?
Matt > > Thank you all so far > > The only error/warning messages I could collect from the log files > are: > > from Inst_001_aiemain.dbg > - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize > InitMBUtil() for Unicode Instance: REMEDY7 > > from Inst_001_aieEventListener.dbg > - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- > Form[EIE:BackUpLoadFlag] > Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup > port rc = 2 > Victor > On Tue 16/06/09 09:42 , Peter Romain > [email protected] sent: > The AIE logs should show whether the instances are logging into > Remedy > correctly. > For example, if AIE was installed using the Demo user and this user > was > subsequently locked down (eg new password) then the AIE instances > would > not be able to log in. > There is a utility in the AIE install area to change the AIE user in > the > AIE config file. This ensures that the password is encrypted in the > config > file. > Cheers > Peter > > Is REMEDY7 the actual name of your host? > > > > If you check your open connections to your SQL server from its > Management > > Console, do you see the AIE service connecting to it? If not do > you have a > > max number of open connections defined on your SQL server that may > be > > preventing AIE from connecting? > > > > Joe > > > > > > > > > > ________________________________ > > From: Victor Olufowobi > > To: [email protected] [2] > > Sent: Monday, June 15, 2009 3:12:14 PM > > Subject: AIE Problem > > > > ** Hello Listers, > > Here is the error message received while trying to verify Data > Exchange > > for CI migration from an SQL Server source: > > "Set fields active link running a process failed: Host Name > REMEDY7. Can > > not connect to AIE Service. Please check if the instance is > running. > > (ARERR 9281)" > > The AIE service is definetely running and connection to the SQL > Server > > source verified > > Any suggestion to the causes of the problem? > > Remedy system: > > AR System 7.5.01 on W2k3 Enterprise > > MS SQL Server 2005 > > Tomcat > > Victor > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] > > Platinum Sponsor:[email protected] [4] ARSlist: "Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] > Platinum Sponsor:[email protected] [6] ARSlist: "Where the > Answers Are" > > > Links: > ------ > [1] mailto:[email protected] > [2] mailto:[email protected] > [3] > http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org > [4] mailto:[email protected] > [5] http://www.arslist.org > [6] mailto:[email protected] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
