The AIE logs should show whether the instances are logging into Remedy correctly.
For example, if AIE was installed using the Demo user and this user was subsequently locked down (eg new password) then the AIE instances would not be able to log in. There is a utility in the AIE install area to change the AIE user in the AIE config file. This ensures that the password is encrypted in the config file. Cheers Peter > Is REMEDY7 the actual name of your host? > > If you check your open connections to your SQL server from its Management > Console, do you see the AIE service connecting to it? If not do you have a > max number of open connections defined on your SQL server that may be > preventing AIE from connecting? > > Joe > > > > > ________________________________ > From: Victor Olufowobi <[email protected]> > To: [email protected] > Sent: Monday, June 15, 2009 3:12:14 PM > Subject: AIE Problem > > ** Hello Listers, > Here is the error message received while trying to verify Data Exchange > for CI migration from an SQL Server source: > "Set fields active link running a process failed: Host Name REMEDY7. Can > not connect to AIE Service. Please check if the instance is running. > (ARERR 9281)" > The AIE service is definetely running and connection to the SQL Server > source verified > Any suggestion to the causes of the problem? > Remedy system: > AR System 7.5.01 on W2k3 Enterprise > MS SQL Server 2005 > Tomcat > Victor > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
