Thanks Matt.
This is a new installation, not an upgrade nor was it migrated from
another instance.
I do not have EIE:BackUpLoadFlag form just AIE:BackUpLoadFlag form
with one entry:
AIE Version : 7.5.00 Patch 001 200903052000
Engine Load : Yes
Host : 192.168.80.131
Instance Name : BMC AIE [ REMEDY7(0) ] - 001
Instance Running :
Internal Instance Name : ARS_REMEDY7(0)_EIE_192.168.80.131_Inst_001
Port : 3021
Status : New
Unicode : No
Victor
On Wed 17/06/09 16:23 , Matt Worsdell [email protected] sent:
Do you have any entries in the EIE:BackUpLoadFlag form?
Has this server been migrated from another server instance?
Matt
>
> Thank you all so far
>
> The only error/warning messages I could collect from the log files
> are:
>
> from Inst_001_aiemain.dbg
> - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize
> InitMBUtil() for Unicode Instance: REMEDY7
>
> from Inst_001_aieEventListener.dbg
> - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry --
> Form[EIE:BackUpLoadFlag]
> Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup
> port rc = 2
> Victor
> On Tue 16/06/09 09:42 , Peter Romain
> [email protected] [1] sent:
> The AIE logs should show whether the instances are logging into
> Remedy
> correctly.
> For example, if AIE was installed using the Demo user and this
user
> was
> subsequently locked down (eg new password) then the AIE instances
> would
> not be able to log in.
> There is a utility in the AIE install area to change the AIE user
in
> the
> AIE config file. This ensures that the password is encrypted in
the
> config
> file.
> Cheers
> Peter
> > Is REMEDY7 the actual name of your host?
> >
> > If you check your open connections to your SQL server from its
> Management
> > Console, do you see the AIE service connecting to it? If not do
> you have a
> > max number of open connections defined on your SQL server that
may
> be
> > preventing AIE from connecting?
> >
> > Joe
> >
> >
> >
> >
> > ________________________________
> > From: Victor Olufowobi
> > To: [email protected] [2] [2]
> > Sent: Monday, June 15, 2009 3:12:14 PM
> > Subject: AIE Problem
> >
> > ** Hello Listers,
> > Here is the error message received while trying to verify Data
> Exchange
> > for CI migration from an SQL Server source:
> > "Set fields active link running a process failed: Host Name
> REMEDY7. Can
> > not connect to AIE Service. Please check if the instance is
> running.
> > (ARERR 9281)"
> > The AIE service is definetely running and connection to the SQL
> Server
> > source verified
> > Any suggestion to the causes of the problem?
> > Remedy system:
> > AR System 7.5.01 on W2k3 Enterprise
> > MS SQL Server 2005
> > Tomcat
> > Victor
> >
> >
> >
> >
> >
>
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