Try and look at some other fix then a code change, with 7.5 being so new, you know BMC will have a few patches coming out.
Howard On Wed, Jul 1, 2009 at 11:01 AM, Chowdhury, Tauf <[email protected]>wrote: > ** > > Rune’s got a point… if they are picky about this issue, they’re in for a > world o hurt! J > > > > *T**auf** **C**howdhury** *** > > Analyst, Service Management > > Office: 631.858.7765 > > Mobile:646.483.2779 > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rune Sørlid > *Sent:* Wednesday, July 01, 2009 10:49 AM > > *To:* [email protected] > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > > > ** > > > > Hi John. > > > > If that frustrates your users, I think you have more problem to come. > > > > Have you tried Templates or Decision tree? > > > > /Rune > > > > > > *From:* Bilinski, John <[email protected]> > > *Sent:* Wednesday, July 01, 2009 4:33 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* [email protected] > > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > > > ** > > Thanks for the suggestion Rune, but is there any way to disable the 3rd > Tier altogether? Having the First Tier of PC be the ITSM Module Name will > frustrate the users because they will have to always select 3 tiers to get > to the Product Name (if they choose to use the menus). > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rune Sørlid > *Sent:* Wednesday, July 01, 2009 9:23 AM > *To:* [email protected] > *Subject:* Re: Is there a way around requiring a 3rd Tier Product Category > > ** > > Hi John. > > > > Why dont you use a 1.st Tier that shows wich Application your in? > > > > Tier 1 = "Incident Management".. Remember that the important field is > 'Product Name', because of the search possibilities.... > > > > /Rune Sorlid > > > > > > *From:* Bilinski, John <[email protected]> > > *Sent:* Wednesday, July 01, 2009 3:07 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* [email protected] > > *Subject:* Is there a way around requiring a 3rd Tier Product Category > > > > ** > > All, > > > > Is there any way to get around having a 3rd Tier for Product Categorization > in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to > find a way around the required 3rd tier without making a customization to > the ITSM workflow. Does anyone have any suggestions? > > > > Thanks. > > > > John Bilinski > > Department of Justice > > Operations Services Staff > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
