Hi John. Why dont you use a 1.st Tier that shows wich Application your in?
Tier 1 = "Incident Management".. Remember that the important field is 'Product Name', because of the search possibilities.... /Rune Sorlid From: Bilinski, John Sent: Wednesday, July 01, 2009 3:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Is there a way around requiring a 3rd Tier Product Category ** All, Is there any way to get around having a 3rd Tier for Product Categorization in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to find a way around the required 3rd tier without making a customization to the ITSM workflow. Does anyone have any suggestions? Thanks. John Bilinski Department of Justice Operations Services Staff _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
