Rune's got a point... if they are picky about this issue, they're in for a world o hurt! J
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rune Sørlid Sent: Wednesday, July 01, 2009 10:49 AM To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category ** Hi John. If that frustrates your users, I think you have more problem to come. Have you tried Templates or Decision tree? /Rune From: Bilinski, John <mailto:[email protected]> Sent: Wednesday, July 01, 2009 4:33 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category ** Thanks for the suggestion Rune, but is there any way to disable the 3rd Tier altogether? Having the First Tier of PC be the ITSM Module Name will frustrate the users because they will have to always select 3 tiers to get to the Product Name (if they choose to use the menus). ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rune Sørlid Sent: Wednesday, July 01, 2009 9:23 AM To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category ** Hi John. Why dont you use a 1.st Tier that shows wich Application your in? Tier 1 = "Incident Management".. Remember that the important field is 'Product Name', because of the search possibilities.... /Rune Sorlid From: Bilinski, John <mailto:[email protected]> Sent: Wednesday, July 01, 2009 3:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Is there a way around requiring a 3rd Tier Product Category ** All, Is there any way to get around having a 3rd Tier for Product Categorization in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to find a way around the required 3rd tier without making a customization to the ITSM workflow. Does anyone have any suggestions? Thanks. John Bilinski Department of Justice Operations Services Staff _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
