We had a long discussion on the list a few months back about what you can use for your operational categorizations. The fallout from that conversation was the decision that we can categorize by anything we can break down: IP Address; Location and site; Product classification and name; Company, Department, and branch; etcetera.
As Tauf has suggested, an active link that sets the field to some constant, like the user's name or site, may solve your problem. Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Wednesday, July 01, 2009 10:42 AM To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category John, I think disabling the 3rd tier will require a lot of different pieces to be customized. I would suggest auto filling the 1st tier with a constant, and hiding it perhaps if it is such an issue. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bilinski, John Sent: Wednesday, July 01, 2009 10:33 AM To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category ** Thanks for the suggestion Rune, but is there any way to disable the 3rd Tier altogether? Having the First Tier of PC be the ITSM Module Name will frustrate the users because they will have to always select 3 tiers to get to the Product Name (if they choose to use the menus). ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rune Sørlid Sent: Wednesday, July 01, 2009 9:23 AM To: [email protected] Subject: Re: Is there a way around requiring a 3rd Tier Product Category ** Hi John. Why dont you use a 1.st Tier that shows wich Application your in? Tier 1 = "Incident Management".. Remember that the important field is 'Product Name', because of the search possibilities.... /Rune Sorlid From: Bilinski, John<mailto:[email protected]> Sent: Wednesday, July 01, 2009 3:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Is there a way around requiring a 3rd Tier Product Category ** All, Is there any way to get around having a 3rd Tier for Product Categorization in Incident Mgmt 7.5? We have no need for a 3rd Tier Prod Cat and want to find a way around the required 3rd tier without making a customization to the ITSM workflow. Does anyone have any suggestions? Thanks. John Bilinski Department of Justice Operations Services Staff _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
