Interesting....how expensive is this solution...??? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Baker Sent: Tuesday, July 28, 2009 12:56 PM To: [email protected] Subject: Trying to use BackChannel (AR Mid-Tier v7.0)
Mark, I can't bear to see you suffer any further. This is how you get data out of the AR System in an efficient and timely manner: http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/ You can retrieve it via a WS call (and not to the AR System, because that's painful), or get it sent to a JMS destination, or do it via some AJAX, or an HTTP request, etc. And the next version of the gateway will allow multiple queries to occur against the AR System in one transaction, so you can pull back ITSM Incidents and all related information (from other forms), with one request to the gateway. Hence, the integration is a pleasant experience. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
