Mark, I can't bear to see you suffer any further. This is how you get data out of the AR System in an efficient and timely manner:
http://www.javasystemsolutions.com/movies/BMCITSMIncidentIntegration/ You can retrieve it via a WS call (and not to the AR System, because that's painful), or get it sent to a JMS destination, or do it via some AJAX, or an HTTP request, etc. And the next version of the gateway will allow multiple queries to occur against the AR System in one transaction, so you can pull back ITSM Incidents and all related information (from other forms), with one request to the gateway. Hence, the integration is a pleasant experience. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
