The best thing you can do is upgrade to 7.5. They have changed the model for how licenses are managed in Mid-Tier and it frees them up fairly quickly. If you aren't talking about Web browsers closing without logout, you could institute a 'busy' flag, every time they 'do something' (that's up for your own interpretation) update the timer, run time based AL that checks if now is > (last time they used + X), if it is, pop up a dialog asking them if they are still using the system...if the dialog stay up on their screen too long, issue a logout, if they say yes, update the timer...you could use global fields for this, and attach the same workflow to all of the forms they might be in that you want to track...
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 9:26 AM To: [email protected] Subject: Encouraging Float License Users to Log Off When Inactive ** Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
