I don't think there in an elegant solution of this problrm because the user
session apis are still strictly bmc propriatory. The whole licensing model
seems to be century old.....
Regards,
Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
----- Original Message -----
From: "Carey Matthew Black" <[email protected]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Wednesday, August 05, 2009 7:12 AM
Subject: Re: Encouraging Float License Users to Log Off When Inactive
I have often wondered if you could.....
Create an active link (on interval) that prompts the user for a kind
of "session timeout". Say every hour with a dialog asking: "Are you
still there?". (with yes/no buttons) Then have a second "on interval"
active link on the dialog that would timeout the dialog in 30 seconds.
If the 30 second timeout Active Link gets to run then the "No" button is
pushed.
If the "No" button is pushed then this happens.
1) Send an Event to all open forms and have workflow clear the change
flag on all windows.
2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP"
If the "Yes" button is pushed then this happens.
1) close the dialog.
Now this could be more fancy if you want to also have a display only
Date/Time field where other workflow keeps updating the timestamp in
the field and the "session timeout" active link could run more
frequently than every 30 minutes too. (Then it could look to see if
the field's value is <= ($TIMESTAMP $ - 3600) and have an accuracy of
say.. 5 minutes+/- instead of prompting every 30 minutes regardless of
activity.) And obviously you would need to decide what is "enough
activity" to trigger the update of the timestamp value by adding a set
field action to the (hopefully already existing) active links that the
user is triggering.
It seems like it should work in my head.
Has anyone tried to implement this (or something like it) as a
possible solution?
--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead<[email protected]> wrote:
** We are experiencing this same issue.. We are at the point where we're
going to remove all workflow that updates tables on an interval as that
re-requests a floating license. If there are any other ways to get the
licenses freed, I'm all ears..
On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd <[email protected]> wrote:
**
Hello Everyone,
We are currently experiencing an issue with our float license users not
logging out when they are inactive in Remedy. Needless to say this is
holding a float license open for an hour that other users could have been
using it. My question is, have you found an effective way to encourage
your
users to log off when inactive? We have sent emails which helps for about
a
day but then they forget again. Thanks in advance for any suggestions you
may have.
Todd Arner
Great Lakes
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
--
"A fool acts, regardless; knowing well that he is wrong. The ignoramus
acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."
Bob Halstead
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers
Are"_
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