It would be nice if it was attached to a group as well.. Like auto-
refresh. Good people go in this group, otherwise nope. Then if Joe is
doing bad things you just remove the group and next refresh he is
shutdown.
Sent from my iPhone
On Aug 6, 2009, at 3:45 PM, "Shellman, David" <[email protected]
> wrote:
**
Todd,
There is one item that is often overlooked or forgotten about. Use
of Auto-Refresh caused us issues with floating licenses for many
years. They would turn on Auto-Refresh and leave the client open
for days on end. Since the Floating Write license timer is tied to
searches this caused the floating license to be locked to an
individual. Folks even had it buried within macros. Best thing you
can do is open forms and disable Auto-Refresh on the views. We then
went on an active campaign to identify folks that were showing with
a recent Last Access that didn't make sense like the folks that
worked days that were consistently showing up in the middle of the
night.
Once we deactivated Auto-Refresh and cleared out the macros, we
didn't have to purchase floating licenses for three years.
Dave
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Arner, Todd
Sent: Tuesday, August 04, 2009 11:26 AM
To: [email protected]
Subject: Encouraging Float License Users to Log Off When Inactive
**
Hello Everyone,
We are currently experiencing an issue with our float license users
not logging out when they are inactive in Remedy. Needless to say
this is holding a float license open for an hour that other users
could have been using it. My question is, have you found an
effective way to encourage your users to log off when inactive? We
have sent emails which helps for about a day but then they forget
again. Thanks in advance for any suggestions you may have.
Todd Arner
Great Lakes
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