Todd, There is one item that is often overlooked or forgotten about. Use of Auto-Refresh caused us issues with floating licenses for many years. They would turn on Auto-Refresh and leave the client open for days on end. Since the Floating Write license timer is tied to searches this caused the floating license to be locked to an individual. Folks even had it buried within macros. Best thing you can do is open forms and disable Auto-Refresh on the views. We then went on an active campaign to identify folks that were showing with a recent Last Access that didn't make sense like the folks that worked days that were consistently showing up in the middle of the night.
Once we deactivated Auto-Refresh and cleared out the macros, we didn't have to purchase floating licenses for three years. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 11:26 AM To: [email protected] Subject: Encouraging Float License Users to Log Off When Inactive ** Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
