I don't know that it's a bug in Remedy so much as an issue with the hardware. We saw the same thing. Most Linux hardware was OK, most Solaris hardware was not. The fact that you have to actually load the serial number into the EEPROM on older servers shows this is not a bug. If the discovery doesn't work on newer hardware that does have the serial number in the EEPROM, then it may just be a matter of BMC updating (i.e., enhancing) discovery so that it knows how to do it.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Tuesday, October 20, 2009 11:00 AM To: [email protected] Subject: Discovering UNIX Server Serial Numbers ** Can someone tell me if this is a BUG in Remedy. We are being told that discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX bios/chassis serial number can not be discovered. Is this true? _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
