We had the same issue. What we did in the end was just give in to the fact that we weren't going to be able to discover SNs for everything and wrote our recon rules so that new CIs used the discovered SN, but an SN on a CI was never overwritten by discovery (since it couldn't be trusted). We then updated CIs on an as needed basis as we found machines that had incorrect SN info. Note that we generally didn't actively look for these CIs, they were just uncovered as we went about our usual business in the CMDB.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Tuesday, October 20, 2009 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Discovering UNIX Server Serial Numbers ** Yes - thank you this is very helpful. I do not believe this is a Remedy bug. I am wondering if anyone else has not been able to obtain the serial number for Unix/Solaris servers - or if our company was the only ones in the universe experiencing this issue? In a message dated 10/20/2009 2:22:00 P.M. Eastern Daylight Time, remedy...@gmail.com writes: ** I found this helpful http://communities.bmc.com/communities/docs/DOC-2745 I have seen BIOS out of date on boxes and giving a 00000000-0000 .. I did have it working once, however our direction has changed.. hope that helps.. not sure of a bug... but I believe there is another patch or 2 above 1.6 001 but now everything is going to the new discovery, and from what I have been complaining, and complaining about might actually be in the new one.. SNMP V3, and Java newer than 1.4.2... I heard 1st quarter, but now with the aquision, I wonder if it will be longer.. On Tue, Oct 20, 2009 at 2:13 PM, Kathy Morris <kathymorris...@aol.com<mailto:kathymorris...@aol.com>> wrote: ** Hi, Yes we have sudo, and I can logon to the box. I am not sure what wrappers are. We run the discovery, everything shows up EXCEPT the serial number of the Unix box with the Solaris operating system. We do not get errors on the scan. Also sneep is a Solaris utility below: http://wikis.sun.com/display/sneep/SNEEP+FAQ . http://www.sunsolarisadmin.com/hardware/find-chasis-serial-number-using-sneep/ In a message dated 10/20/2009 1:52:31 P.M. Eastern Daylight Time, remedy...@gmail.com<mailto:remedy...@gmail.com> writes: ** Kathy, do not know what sneep is, how are you accessing the server? 1. ssh -- with a login? onto the box? does it have sudo? 2. do you have wrappers on and you cannot login to the box? 3. are you getting errors on the scan? --- need additional information. On Tue, Oct 20, 2009 at 1:46 PM, Kathy Morris <kathymorris...@aol.com<mailto:kathymorris...@aol.com>> wrote: ** Yes I am referring to BMC Foundation 1.6, Patch 1, AR 7.5, Windows OS. We are not able to discover Solaris UNIX systems. We have no issue discovering Linux. I found a Sun tool called SNEEP that is reads the Bios Serial #/Chassis Serial # from NEW Unix hardware. However for older systems, we have to manually enter text into a file (1 X), load this into SNEEP, and then SNEEP loads the info into the EEPROM, and from that point we can retrieve the serial number. The problem is when you have 1000 servers, this is a huge manual effort, and we are trying to avoid errors.. In a message dated 10/20/2009 1:38:14 P.M. Eastern Daylight Time, guilla...@dcshq.com<mailto:guilla...@dcshq.com> writes: ** Remedy ARS is not a discovery tool.... are you referring to BMC's Foundation or Topology Discovery? Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Kathy Morris Sent: Tue 10/20/09 1:00 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Discovering UNIX Server Serial Numbers Can someone tell me if this is a BUG in Remedy. We are being told that discovering UNIX Serial Numbers is a BUG in Remedy, and the UNIX bios/chassis serial number can not be discovered. Is this true? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net<mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
