I'm having a hard time tracking down a really odd problem I'm having.
It's only affecting one or two users, but up to this point BMC has been
little help.  

*         AR Server 7.0.1 Patch 006

*         Mid-Tier 7.0.1 Patch 006

*         ITSM 7.0.1

 

 

I have a user that has had a working account for over a year, and
randomly last week he was unable to login via the Mid-tier or user tool.
I've checked the logs and the Admin tool and I can see the user is
receiving a Read  license, even though he is set for a floating (both
app and server).  I've tried removing his licensing and adding them but
that doesn't help.  Does anyone have any thoughts?  

 

Thanks


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