I've seen problems when a user's record in the user_cache on the server gets messed up, but updating the user record for that person usually fixes it
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moore,Bruce Sent: Wednesday, October 21, 2009 10:12 AM To: [email protected] Subject: Assigned license issue ** I'm having a hard time tracking down a really odd problem I'm having. It's only affecting one or two users, but up to this point BMC has been little help. * AR Server 7.0.1 Patch 006 * Mid-Tier 7.0.1 Patch 006 * ITSM 7.0.1 I have a user that has had a working account for over a year, and randomly last week he was unable to login via the Mid-tier or user tool. I've checked the logs and the Admin tool and I can see the user is receiving a Read license, even though he is set for a floating (both app and server). I've tried removing his licensing and adding them but that doesn't help. Does anyone have any thoughts? Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
