I have had this as well where the user says they are logged in as "username" but when you check the logged in users under license review they were logged in as "Username" and we allow guest users so it was assigned them to a read licenses as a quest.
Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, October 21, 2009 10:58 AM To: [email protected] Subject: Re: Assigned license issue ** Are you running Oracle and LDAP? The funny thing is Oracle is case sensitive but LDAP is not. So when a user logs in as "Jsmith" vs "jsmith" they may get a read license because Remedy/oracle can't resolve "Jsmith". (Assuming his user record is "jsmith"). Another thing to check is the .multilicense file. If you are running unix remove it from the /etc/arsystem directory (note: it's a hidden file) and restart the server. In addition check to see if you are allowing guest users. He may be misspelling his user id and the system is letting him in any way as a guest user. The last thing I would do is check his "CTM:People" record vs. what is actually in his "User" record. Sometimes you have to go back and remove/add permissions again to get the "User" record corrected. Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Moore,Bruce Sent: Wednesday, October 21, 2009 11:12 AM To: [email protected] Subject: Assigned license issue ** I'm having a hard time tracking down a really odd problem I'm having. It's only affecting one or two users, but up to this point BMC has been little help. * AR Server 7.0.1 Patch 006 * Mid-Tier 7.0.1 Patch 006 * ITSM 7.0.1 I have a user that has had a working account for over a year, and randomly last week he was unable to login via the Mid-tier or user tool. I've checked the logs and the Admin tool and I can see the user is receiving a Read license, even though he is set for a floating (both app and server). I've tried removing his licensing and adding them but that doesn't help. Does anyone have any thoughts? Thanks _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
