Hi all,
I'm trying to send a message to the Assigned Group in Incident 7.1 when a
ticket is assigned to a group.
I set up this qualification:
(('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group')
and ('TR.Status'="Assigned") and ('Company'="MyCompany")
Active on: Submit, Modify
Notification mechanism: email
User: Assigned Group
Of course there is full of tickets who goes assigned for company
MyCompany... but I see no mail...
Any suggestion?
Thanks in advance, Gian
ps.: No, I don't want to user integrated mechanism... ;-)
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