Gian,
I cleaned out all references to My Company on my servers, but if I recall correctly, wasn't there a space between My and Company ("My Company" vs. "MyCompany")? That may be why your filter isn't firing. Also, get rid of the TR values.
To check if assignment has changed:
'Assigned Group' != 'DB.Assigned Group'
To check if the status has changed:
'Status' != 'DB.Status'
And the status is currently "Assigned"
'Status' = "Assigned"
Putting it all together:
(('Status' != 'DB.Status' OR 'Assigned Group' != 'DB.Assigned Group')) AND 'Status' = "Assigned" AND 'Company' = "My Company"
You state that you want an email to go out when a ticket is assigned to a group. So something to consider is that maybe the Status isn't relevant to the requirement. It would simplify the qualification:
'Assigned Group' != 'DB.Assigned Group' AND 'Company' = "My Company"
Thad Esser
Remedy Developer
| From: | Gianluca Nieri <[email protected]> |
| To: | [email protected] |
| Date: | 02/05/2010 03:25 AM |
| Subject: | Problem on qualification |
| Sent by: | "Action Request System discussion list(ARSList)" <[email protected]> |
** Hi all,
I'm trying to send a message to the Assigned Group in Incident 7.1 when a ticket is assigned to a group.
I set up this qualification:
(('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group')
and ('TR.Status'="Assigned") and ('Company'="MyCompany")
Active on: Submit, Modify
Notification mechanism: email
User: Assigned Group
Of course there is full of tickets who goes assigned for company MyCompany... but I see no mail...
Any suggestion?
Thanks in advance, Gian
ps.: No, I don't want to user integrated mechanism... ;-)
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
*IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. *
_Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
