Hi, Could you please send me the filter log. Then i will let you know whats the problem.
Regards, Manoj Jain On Fri, Feb 5, 2010 at 5:07 PM, Frank Caruso <[email protected]> wrote: > ** > If I understand correctly, you are trying to send email to a group called > "Assigned Group". The email would go to all members of that group. > If that is the case then you have to use the Group ID for the group called > "Assigned Group". This would be the Group ID value from Groups form, not the > SPG ID from the Support Group form. > > > > On Fri, Feb 5, 2010 at 2:24 PM, Gianluca Nieri <[email protected] > > wrote: > >> ** Hi all, >> >> I'm trying to send a message to the Assigned Group in Incident 7.1 when a >> ticket is assigned to a group. >> >> I set up this qualification: >> >> (('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned >> Group') >> and ('TR.Status'="Assigned") and ('Company'="MyCompany") >> >> Active on: Submit, Modify >> >> Notification mechanism: email >> User: Assigned Group >> >> Of course there is full of tickets who goes assigned for company >> MyCompany... but I see no mail... >> >> Any suggestion? >> >> >> Thanks in advance, Gian >> >> ps.: No, I don't want to user integrated mechanism... ;-) >> >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
