Just like Frank said.
If your filter fired, you can go to your AR Email Messages for and see an entry in there for your notification. It will probably be addressed to your Support Group Name. The notification engine will not resolve the Support Group name to an email address. That being said, there should already be notifications OOB that handle this. Edward From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Friday, February 05, 2010 4:38 AM To: [email protected] Subject: Re: Problem on qualification ** If I understand correctly, you are trying to send email to a group called "Assigned Group". The email would go to all members of that group. If that is the case then you have to use the Group ID for the group called "Assigned Group". This would be the Group ID value from Groups form, not the SPG ID from the Support Group form. On Fri, Feb 5, 2010 at 2:24 PM, Gianluca Nieri <[email protected]> wrote: ** Hi all, I'm trying to send a message to the Assigned Group in Incident 7.1 when a ticket is assigned to a group. I set up this qualification: (('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group') and ('TR.Status'="Assigned") and ('Company'="MyCompany") Active on: Submit, Modify Notification mechanism: email User: Assigned Group Of course there is full of tickets who goes assigned for company MyCompany... but I see no mail... Any suggestion? Thanks in advance, Gian ps.: No, I don't want to user integrated mechanism... ;-) _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
