If I understand correctly, you are trying to send email to a group called "Assigned Group". The email would go to all members of that group. If that is the case then you have to use the Group ID for the group called "Assigned Group". This would be the Group ID value from Groups form, not the SPG ID from the Support Group form.
On Fri, Feb 5, 2010 at 2:24 PM, Gianluca Nieri <[email protected]>wrote: > ** Hi all, > > I'm trying to send a message to the Assigned Group in Incident 7.1 when a > ticket is assigned to a group. > > I set up this qualification: > > (('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group') > and ('TR.Status'="Assigned") and ('Company'="MyCompany") > > Active on: Submit, Modify > > Notification mechanism: email > User: Assigned Group > > Of course there is full of tickets who goes assigned for company > MyCompany... but I see no mail... > > Any suggestion? > > > Thanks in advance, Gian > > ps.: No, I don't want to user integrated mechanism... ;-) > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
