The ITIL concept is all Incidents, Changes and Problems that have been
related are shown to see the full history. This is as the application
was designed and is not an issue.
-----Original Message-----
From: ITN (Amanullah Bashir Ahmed) <[email protected]>
To: [email protected]
Sent: Tue, Feb 23, 2010 2:38 am
Subject: Using Asset Management adding records
**
Hi there,
Version 7.1.00 Patch 007
In Asset Management I added some records by using Manage CIs, after
adding I related these records to different incidents. Now when I
search any record and in show related field I select related incidents
, system is showing all related incidents to that particular record.
My requirement is I don’t want to see Resolved or closed incidents. I
want to see Work in Progress, Pending, and Assigned incidents related
to that record.
How can I resolve this issue?
Thanks & Regards
Amanullah
Software Consultant
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