That said, I can understand the desire to only see open Incidents. The menu you're selecting from just fires workflow that changes the qualification for the table showing the related records. You could add another entry to the list and add active links that change the qualification so that it only displays Incidents where 'Status' < "Resolved". I would copy the existing active links and just modify them accordingly. You'll need to do some logging to determine which workflow is firing.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Tuesday, February 23, 2010 5:32 AM To: [email protected] Subject: Re: Using Asset Management adding records The ITIL concept is all Incidents, Changes and Problems that have been related are shown to see the full history. This is as the application was designed and is not an issue. -----Original Message----- From: ITN (Amanullah Bashir Ahmed) <[email protected]> To: [email protected] Sent: Tue, Feb 23, 2010 2:38 am Subject: Using Asset Management adding records ** Hi there, Version 7.1.00 Patch 007 In Asset Management I added some records by using Manage CIs, after adding I related these records to different incidents. Now when I search any record and in show related field I select related incidents , system is showing all related incidents to that particular record. My requirement is I don’t want to see Resolved or closed incidents. I want to see Work in Progress, Pending, and Assigned incidents related to that record. How can I resolve this issue? Thanks & Regards Amanullah Software Consultant DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
