Hi Peter, to configure the ODBC driver on 64 bit Win 7 or 2008, you need to run the 32 bit ODBC config, there isn't a shortcut to it, you should find it in:
<Windows Install Dir>\SysWOW64\odbcad32.exe Jeff From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Wednesday, August 11, 2010 8:16 AM To: [email protected] Subject: Re: User Tool On Win 7 64 Bit ** I have ARS 7.5 Patch 5 installed on a Windows 7 64 bit platform and everything works except for any crystal reports run from the Report Console. I keep getting this error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Ive tried several of the embedded reports including the out of box ones and I get the same error. When I tried to edit the AR System ODBC driver I get the error "The setup routines for the AR System ODBC Driver ODBC Driver could not be found. Please reinstall the driver." I had no errors when running the install of the Remedy User 7.5 tool so not sure why this component is failing. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Susan Palmer Sent: Tuesday, August 10, 2010 9:05 PM To: [email protected] Subject: Re: User Tool On Win 7 64 Bit ** Joe, These will be new PC's installed with Windows 7 os. The issue is the 64 bit and making sure everything works. I have a personal laptop with Win7 but it's 32 bit so everything works fine. Are you able to run Crystal Reports from the user tool? Do you ever access mid-tier from your 64 bit PC? How about running Crystal Reports from there? Thanks, Susan On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <[email protected]<mailto:[email protected]>> wrote: ** Susan, I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on Windows 7, and apart from some of the known issues, I have had no problems with using it on Windows 7. I had never had to use Windows Vista so not sure if the new security model that Windows 7 uses is something that Windows Vista introduced as I have graduated from using XP straight to Windows 7. So to change some of the configuration files (to increase the JVM for Dev Studio and the import tool), you would need to change the security settings on the initiation files even if you are logged in as an Administrator, before you would be allowed to make that change.. Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not work.. Cheers Joe nd WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
